Term and Conditions

Introduction

The following terms and conditions represent the basis upon which I (the owner of Adam's Driving Lessons) offer driving lessons to you (the student).

I will be courteous, polite, tidy and punctual.

I will behave in a professional and ethical manner at all times.

My training car will be well maintained, clean and tidy (weather permitting).

My car is fitted with dual controls and is fully insured for driving tuition purposes.

I will not smoke in the training car at any time, nor will I use your lesson time for any other form of business, personal or otherwise without your expressed permission.

I am legally authorised to give driving tuition in the UK by the Driver and Vehicle Standards Agency (DVSA), and hold a current DBS certificate.

As required by law, you must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of your first lesson.

You must also check you can read a number plate at a distance of 20.5 metres with prescribed visual aids if normally worn. Please note if you need contact lenses or glasses to achieve this, you must wear them on each and every lesson.

Safety is a shared responsibility as outlined below:

a) In the interests of comfort and safety you are advised to wear suitable footwear and clothing.

b) It is important that you act responsibly at all times and give your undivided attention to the driving task at hand. Should anything be distracting you during your lesson it is important that that you make me aware of this fact even if it is something I am doing. Similarly if you are feeling uncomfortable or uneasy about any driving task please let me know. I will be grateful for your feedback and will think no less of you for doing this.

c) In an emergency situation it is important you follow my instructions and allow me to take control of the steering wheel if necessary to avoid an incident. I may also need to make use of the dual controls (i.e. brake and clutch pedals) and thus override your use of them. As soon as it is safe to do so i will advise you of why my actions were necessary and help you calm don if required.

d) I will do my best to deliver any instructions or take any actions in a calm and measured manner so as not to alarm you or make you feel uncomfortable or disheartened in anyway. I will definitely not shout at you or make derogatory remarks.

e) You can be assured I will not use improper language or suggestive behaviour and/or physical contact.

f) You must take note of any medication you are taking which may affect your ability to drive safely and advise me before taking any lesson booked. Similarly, you should inform me of anything you feel might impact on your ability to undertake the proposed lesson safely.

g) In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or your emotional state of mind, I reserve the right to terminate the lesson early or require your agreement to choose an alternative learning activity which can be undertaken safely. 

To ensure the safety of you and other road users I reserve the right to cancel any lesson if I suspect you are under the influence of drugs, legal highs and/or alcohol (prescribed or otherwise). If this occurs the full training fee for the period in question will be lost or charged.

You may lose, or be required to pay for any lessons booked in my diary which are postponed or cancelled by you with less than 48 hours notice, especially if i am unable to obtain new replacement work for those appointment times. However I reserve the right to postpone lessons if I consider the road or weather conditions to be unsuitable or dangerous. Unfortunately I cannot be held responsible for any costs incurred as a result of me having to postpone any lessons, for whatever reason.

In your own interests you are advised to be punctual for your lesson appointments. I would normally wait for you for a maximum of 10 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if I am delayed due to unforeseen circumstances. I will make up any lesson time lost as a result of this at the end of the normal lesson time  or as soon as possible.

You are required to make payment for driving lessons in advance of the training. Payments are not refundable in the event you decide to cancel the training once the booking has been accepted by me and placed in my diary. At this point a binding agreement is made between yourself and me. This does not in anyway affect your statutory to be provided with the goods and services you have bought.

Block bookings are valid for 12 months from the date of the first lesson being taken.

a) Bookings. Driving tests can be booked by you, or by me on your behalf. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else's driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be notified to me as soon as they are known to you, otherwise I cannot guarantee to provide a vehicle for the test or any lessons prior to it.

b) Use of the vehicle. In the interests of customer and public safety I reserve the right to withhold the use of the training car if, in my opinion, your driving is actually or potentially dangerous - behaviour which if repeated on the test would result in a test failure.

In the event of a complaint I would be extremely grateful if you would give me the opportunity to resolve the matter in the first instance.

Complaints can also be made to the DVSA via email or post using these contact details:

instructorconduct@dvsa.gov.uk

DVSA

PO Box 349

Newcastle-Upon-Tyne

NE12 2GN

Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. I have a statutory obligation to provide you with goods or services fit for the purpose for which they were bought or described. If you have any doubts regarding your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.